How We Deliver Legal Services

Client care and quality of service

Everyone at Matrix is committed to providing high quality client care and legal service.

Working together

Although our lawyers are individual practitioners, they are committed to teamwork and co-operation in delivering legal services, including through sharing legal knowledge and experience.

Independence

Our lawyers are independent practitioners who promote the interests of their clients, whoever they may be. Matrix is committed to the protection of individuals’ rights, and to the interests of corporate clients and public and governmental bodies.

Innovation

Everyone at Matrix is committed to innovation, to trying new ways of delivering legal services, and to breaking down barriers with other providers of legal services.

Working with academic lawyers

Everyone at Matrix is committed to enhancing collaboration with academic lawyers.

The legal profession’s wider responsibilities

We share a commitment to the legal profession’s wider responsibilities to society.

Public service

Everyone at Matrix is committed to a public service ethos including to publicly funded work (including for public authorities), public interest litigation and, where appropriate, unpaid work, all of which has equal esteem with private client work.

Our Organisation

A democratic structure

All Members of Matrix have an equal say in the running of the organisation.

Promotion of equality and diversity

Everyone at Matrix is committed actively to promote equality and diversity including by a strong commitment to the recruitment and development of people from groups which are potentially disadvantaged or historically under-represented in the legal profession, including women, disabled or LGBTQ+ people, those from disadvantaged socio-economic backgrounds, and those who are Black, Asian or from another minority ethnic group. For more information, see here.

Wellbeing

Matrix aims for everyone who works within Matrix to have good wellbeing and a good work-life balance.

Efficiency in administration and management

Matrix is professionally managed, using efficient and effective administrative procedures and systems, including state-of-the-art information technologies.

Training and Continuing Education

Matrix offers training opportunities for people working in or with the legal profession including continuing education of everyone within Matrix through regular internal seminars and discussions, and by supporting staff to undertake relevant training and education.

Environment

Matrix will take all reasonable steps to reduce its negative environmental impacts including minimising its contribution to climate change. For more information and to see our Green Strategy, click here.

Practice diversity

Matrix respects the diverse practice aspirations of its lawyers in terms of both the areas of law in which they practice, and the way they do it. Matrix is run as an efficient business, but maximisation of income generation is not its principal goal.

Respect and Courtesy

Matrix is committed to ensuring that all those who work with and within Matrix are always treated with proper respect and courtesy.