The members and staff at Matrix are committed to excellence in all areas of service. We aim to deliver value for all our clients and welcome feedback on any aspect of the service we provide. Matrix' stated service standards are contained in our Quality Assurance document, and cover the terms on which members do business, our practice management arrangements, service response times, client confidentiality and fees.

Matrix is committed to the elimination of disability discrimination in all its activities and procedures and in the treatment of and conduct towards all who have dealings with Matrix. Matrix seeks to provide an accessible and valuable service to all its clients and visitors, and is happy to make reasonable adjustments to its practices to facilitate this. If you are a disabled client of Matrix or visitor to its premises (or potential client or visitor) and would like to discuss reasonable adjustments or anything else related to a disability in connection with services or facilities provided by Matrix, please contact Matrix’ disability officers. Our disability officers are Tessa Hetherington tessahetherington@matrixlaw.co.uk and Lindsay Scott lindsayscott@matrixlaw.co.uk.

Matrix is a certified Quality Mark organisation under the Quality Mark for the Bar scheme administered by the Legal Services Commission and in December 2004 was assessed as having met the Investors in People standard.

Matrix Quality Assurance Officer is our Chief Executive, Lindsay Scott