The members and staff at Matrix are committed to excellence in all areas of service. We aim to deliver value for all our clients and welcome feedback on any aspect of the service we provide. Matrix' stated service standards are contained in our Quality Assurance document, and cover the terms on which members do business, our practice management arrangements, service response times, client confidentiality and fees.

Matrix is a certified Quality Mark organisation under the Quality Mark for the Bar scheme administered by the Legal Services Commission and in December 2004 was assessed as having met the Investors in People standard.

Matrix Quality Assurance Officer is our Chief Executive, Lindsay Scott